Terms and conditions

Delivery times

Expected Delivery Time: Within 1 week. NZ delivery is charged at the following rates.

New Zealand

Up to $99.99 (Non-Tracked)

Tracked

$6.95

$8.95

$100.00 and over FREE


Australia (Non-Tracked)
Up to $199.99 $15.00
$200.00 and over FREE

 

Australia (Tracked)
Up to $199.99 $32.00
$200.00 and over FREE

 

International (Non-Tracked)
$0.00 and up $39.95

 

International (Tracked)
$0.00 and up $59.95

 

Privacy Policy

What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.  

Return and refund policy

Returns 

  • Faulty goods can be returned for replacement or refund within 30 days of purchase.
  • Email sqorders@skyline.co.nz with all relevant information.  Upon advise from Skyline Gifts - ship the returned item, with the order number, to: Skyline Gifts, PO Box 17, Brecon Street, Queenstown, 9348.
  • Replacement of faulty goods will be shipped free to you the customer by Skyline Gifts via New Zealand Post.
  • If a product can not be replaced we will refund the original purchase price.  
  • Replacement or refund will only apply to faulty products.
  • For change of mind requests please email sqorders@skyline.co.nz for advise

Additional Charges

We do not accept responsibility for any Duties or Taxes charged by any agency either within or outside New Zealand. These are the full responsibility of the Purchaser.





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